In this blog I hope to start a discussion covering the current and emerging trends shaping the banking industry. A major influence will be Tom Davenport and John Beck's book Attention Management, which dictates that service providers will gain a more prevalent role in the evolving economy. Other trends on watch here are ever increasing fees for overdrafts, the decaying housing market, increased spending on web advertising, web banking, a wider acceptance of social-media and its uses.
So many things are coming to affect the banking industry that in a decade, I do not believe the customer facing side will look anything like it does today. Please stop by and check in regularly.
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